Effective date: January 1, 2025
BlueAcorn Company and its subsidiary, Spark Connect Inc. (together, "BlueAcorn"), are committed to high-quality products and dependable customer service. This policy explains the terms, conditions and limitations of warranty coverage for products sold by BlueAcorn.
Warranty coverage
Unless otherwise specified, every product sold by BlueAcorn includes a one-year limited warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use and service conditions.
What is not covered
- Normal wear and tear, cosmetic damage or aging of the product
- Damage caused by misuse, abuse, neglect, improper installation or unauthorized modification
- Damage resulting from accidents, natural disasters or other external factors beyond our control
- Commercial or rental use, unless expressly permitted in the product listing
How to make a warranty claim
- Email our support team at sales@blueacornnc.com with your proof of purchase and a detailed description of the issue.
- Our team will review your claim and may request additional information or photos.
- If your claim is approved, we will repair or replace the product, or issue a refund, at our discretion.
Limitation of liability
- BlueAcorn's liability is limited to repair or replacement of the defective product, or a refund of the purchase price.
- BlueAcorn is not responsible for incidental or consequential damages arising from improper use of the product.
Additional terms
- If a product listing specifies a different warranty period, that warranty period applies.
- Warranty coverage is non-transferable and applies only to the original purchaser.